Refund and Return Policy

At B1 APPARELS, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. Please review our comprehensive Refund and Return Policy below.

Our Commitment to Quality

B1 APPARELS has been a leader in customer satisfaction, driven by a team of over 100 dedicated craftspeople. Using innovative processes and high-quality equipment, we aim to deliver superior print and embroidery quality. While we strive for perfection, if there is an issue with your order, please notify us within 15 days of receiving it, and we’ll be happy to assist.

Return Shipping and Refund Processing


Customers are responsible for return shipping costs. Refunds are processed within 7-14 business days of receiving the returned item and cover the item price only, excluding any shipping, handling, duties, or other fees. If your refund has not been received within 14 days, please contact us for assistance.

1. Returns

Eligibility for Returns

  • Items must be returned within 30 days of receipt.
  • Items must be unused, in the same condition as received, and in the original packaging.
  • Personalized or custom items are not eligible for return unless defective or damaged.

How to Initiate a Return

  • Contact us at sales@b1apparels.com with your order number and reason for return.
  • Our customer service team will provide instructions for returning the item.

Return Shipping

  • You are responsible for paying return shipping costs, which are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

2. Refunds

Eligibility for Refunds

  • Once we receive your returned item, we will inspect it and notify you regarding your refund status.
  • Approved refunds will be processed within 1-2 days to your original payment method. Please allow an additional 7-12 business days for the funds to appear in your account and up to one billing cycle for credit card statements.

Non-Refundable Items

  • Gift cards and personalized/customized products are non-returnable unless defective or damaged.
  • Blank products modified for resale are ineligible for returns or refunds.

Late or Missing Refunds

  • If your refund hasn’t arrived, first check your bank account again.
  • Contact your credit card company; refunds may take additional time to post.
  • If you’ve completed these steps and still haven’t received your refund, please contact us at sales@b1apparels.com.

3. Exchanges

Eligibility for Exchanges

  • We only replace items if they are defective or damaged. Contact us at sales@b1apparels.com to initiate an exchange.

How to Initiate an Exchange

  • Follow the same process as for returns. Once approved, we’ll provide instructions for sending the item back.

Do-It-Right Guarantee

  • If your order contains items printed or embroidered differently than your final design or on incorrect products, we will reproduce those items or issue a full/partial refund at your request.
  • If unable to reprint or embroider correctly, we will issue a full refund for the affected items.
  • For orders shipped with DHL, we will fully refund your postage if you return or exchange the items.

4. Damaged or Defective Items

Reporting Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at sales@b1apparels.com with your order number and a photo of the item’s condition.

Replacement of Damaged or Defective Items

  • We will send a replacement at no extra cost or issue a full refund, including shipping costs, for defective items.

5. Cancellations

Cancellation Requests

  • For personalized items, a $20 customization fee per item is included in your purchase. If you wish to cancel, email us with your order number and reason. We can retrieve the order if it has not been put into production.

Restocking Fee

  • If your order has been submitted to production, a $20 restocking fee per item applies if you choose to cancel.

Refund Process for Cancellations

  • Refunds will be credited for the original amount paid, minus shipping fees and discounts on personalized items, except in cases of incorrect shipments.

Disclaimers

  • All sales are final after 30 days from receipt.
  • Our custom jerseys are independently produced and carry no affiliation with professional sports leagues.
  • B1 APPARELS reserves the right to amend this policy at any time, with updates published on this page.

Contact Us:

Contact Us Detail:

Business Address: 383 Burloak Dr, Oakville, Ontario, L6L 6W8, Canada

E-Mail: sales@b1apparels.com

Contact Form: Get in Touch

Phone: +14375335717

Company Name: B1 Apparel

Business Number: 764614517

Customer service: Monday to Friday from 9 a.m. to 8 p.m