Refund and Return Policy
At B1 APPARELS, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. Below is our comprehensive Refund and Return Policy:
Our Commitment to Quality
B1 APPARELS has been an industry leader in customer satisfaction. Our passionate team of over 100 craftspeople uses innovative production processes and equipment to deliver the highest print and embroidery quality possible. While we strive for perfection, we recognize that mistakes can happen. Our goal is to provide you with a worry-free experience, so if there is an issue with your order, notify us within 15 days of receiving it, and we will take care of you.
Returns
1. Eligibility for Returns
- Items must be returned within 30 days of receipt.
- To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.
- Personalized or custom items are not eligible for return unless they are defective or damaged.
2. How to Initiate a Return
- Contact us at support@b1apparels.com with your order number and reason for return.
- Our customer service team will provide you with instructions on how to send your item back to us.
3. Return Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
1. Eligibility for Refunds
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment.
- Refunds will be processed within 1-2 days after we receive your item(s). Please note that it may take an additional 7-12 business days for the funds to be available in your account and an additional billing cycle to see the funds on your billing statement.
2. Non-Refundable Items
- Non-returnable items include gift cards and personalized/customized products unless they are defective or damaged.
- Blank products that have been processed or modified for secondary sale are not eligible for returns or refunds.
3. Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at support@b1apparels.com.
Exchanges
1. Eligibility for Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at support@b1apparels.com.
2. How to Initiate an Exchange
- Follow the same procedure as for returns. Once your exchange request is approved, we will provide instructions for sending the item back to us.
Do-It-Right Guarantee
- If your order contains items that are printed or embroidered materially different than your final design or on incorrect products, we will reproduce those incorrect pieces for you or issue a full or partial refund according to your request.
- If we are unable to reprint or embroider those pieces correctly, we will issue a full refund for those pieces.
- If you choose DHL Shipping for your order, we will fully refund your postage when you return or exchange.
Damaged or Defective Items
1. Reporting Damaged or Defective Items
- If you receive an item that is damaged or defective, please contact us immediately at support@b1apparels.com with your order number and a photo of the item’s condition.
2. Replacement of Damaged or Defective Items
- We will arrange for a replacement item to be sent to you at no extra cost or issue a full refund, including shipping costs, for the defective item.
Cancellations
1. Cancellation Requests
- Since personalized items are made just for you, a $20 customization fee per item is included in your purchase. If you wish to cancel your order, email us with your order number and the reason for cancellation, and we will retrieve it back if the order has not been put into production.
2. Restocking Fee
- If your order has been submitted and put into production, a $20 restocking fee per item will apply if you choose to cancel your purchase.
3. Refund Process for Cancellations
- All refunds will be credited for the original amount paid, minus shipping fees and discounts on personalized items, except in the case of an incorrect shipment.
Disclaimers
- All sales are final after 30 days from receipt.
- Our custom jerseys are independently produced and designed, and carry no professional sports league designation or brand.
- B1 reserves the right to amend this policy at any time. Notification of any changes will be published on this page.
Contact Us
If you have any inquiries regarding cancellations, returns, or any of our other policies, please contact us at support@b1apparels.com. You will receive a reply within 24 hours from Monday to Friday.